• For other hardware compatibility issues, refer to our known issues.

Error starting GDM

This section applies if you see the following error message when starting Tails:

Error starting GDM with your graphics card: name of your graphics card [id] (rev number). Please take note of this error and visit https://tails.net/gdm for troubleshooting.

1. Identify the name, ID, and revision number (if any) of your graphics card.

   For example, if your error message starts with:

   Error starting GDM with your graphics card: NVIDIA Corporation [10de:0a6c] GT218M [NVS 3100M] (rev a2)

   • The name is NVIDIA Corporation GT218M [NVS 3100M].

   • The ID is [10de:0a6c]. The ID is unique to the model of your graphics card, it is not unique to your computer.

   • The revision number is a2. Your graphics card might have no revision number.

2. Check if your graphics card is listed below. For example, you can search for its name or ID on this page.

   • If your graphics card is listed, check if a workaround is documented to make it work on Tails.

     If the workaround doesn't work, we are sorry that Tails does not work well on this computer. Our best hope is that a future update of Linux drivers will solve the problem.

   • If your graphics card is not listed, please contact our support team by email.

     Mention in your email:

     • The version of Tails that you are trying to start.

     • The name, ID, and revision number (if any) of your graphics card.

     You can send us a photo of the error message as it appears on your screen.

3. If your problem gets fixed in a future version of Tails, please let us know so we can update this page.

AMD Radeon HD

Affected graphics cards

Any graphics cards in the Radeon HD family might be affected.

Workaround

If the computer has another, integrated graphics card, try configuring the computer to use that one instead of the AMD graphics card. For example, using the following boot option:

• modprobe.blacklist=amdgpu

• modprobe.blacklist=radeon

AMD Radeon R9

Affected graphics cards

Workaround

Adding radeon.dpm=0 to the boot options might fix the issue.

AMD Radeon RX 400 family

Affected graphics cards

Workaround

Adding amdgpu.dc=0 to the boot options might fix the issue.

Other possibly affected graphics cards

Other graphics cards in the Radeon RX 400 series might be affected.

AMD Radeon RX Vega family

Affected graphics cards

Graphics cards in the Radeon RX Vega series, as found in some AMD Ryzen processors, might be affected.

Workaround

Try starting Tails using the following boot option:

iommu=soft

Intel

Affected graphics cards

Various Intel graphics card, including but not limited to:

Workaround

Try starting Tails using the following boot option:

    i915.force_probe=MODEL

… replacing MODEL with the 4 characters you see after 8086: on the error message.

For example, if you see an error about 8086:4c8a, use this boot option: i915.force_probe=4c8a.

Intel UHD Graphics 620 GPU

For example, in the Dell Latitude 7490.

Try adding the following boot option when starting Tails:

    i915.enable_psr=0

Multiple graphics cards

If the error message lists multiple graphics cards:

• If possible, plug in the monitor into the motherboard's Intel graphics card, as opposed to the external Nvidia or AMD/ATI graphics card.

• Explicitly select one of the two graphics adapters in the BIOS instead of letting the system choose one automatically. If this does not solve the problem, try selecting the other graphics adapter.

• Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

  • modprobe.blacklist=nouveau
  • nouveau.modeset=0

Intel HD Graphics (Bay Trail)

For example, in the Acer Aspire e13.

Try adding the following boot option when starting Tails:

plymouth.enable=0 disablehooks=plymouth

Other issues

Black screen with switchable graphics computers

Some computers with switchable graphics (such as Optimus) fail to choose a video card and end up on a black screen. This has been reported for MacBook Pro 6,2, MacBook Pro 10,1 Retina, MacBook Pro 15-inch (early 2011) and might affect many others.

There are several possible workarounds for this issue:

• Explicitly select one of the two graphics adapters in the BIOS instead of letting the system choose one automatically. If this does not solve the problem, try selecting the other graphics adapter.

• For the Mac computers, it is possible to use a third-party application, http://gfx.io/, to force integrated graphics only through macOS. Then restart in that special mode that works with Tails.

Virtual machines with virt-manager, libvirt and QEMU

See the dedicated troubleshooting documentation about graphics issues in Tails running inside a virtual machine with virt-manager.

Virtual machines with VMware

To improve support of Tails running inside a virtual machine with VMware, install the open-vm-tools-desktop software package as Additional Software in Tails.

Probing EDD error

Use these instructions if Tails failed to start and displayed the following error:

    Probing EDD (edd=off to disable)...

1. Follow our guide for editing boot options.

2. For the guide's "Modify the boot options as needed" step, type edd=off to add this option to the command line.

Display artifact when starting Tails on Intel display

If you see screen tearing and color artifact shift through display with an Intel graphics card, try this:

1. Right-click on the desktop
2. Click Display Settings
3. Change the refresh rate to a different value.
   For example, setting the refresh rate to 48 HZ fixed the problem on Tails 5.9 with this hardware: Gemini Lake N4100 (Intel Graphics 600).